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Terms of use

Your use of the PetSuppliesEmpire.com website, www.petsuppliesempire.com.au (hereinafter referred to as “Pet Supplies Empire”) and services and tools are governed by the following terms and conditions as applicable to Pet Supplies Empire. If you visit, interact, or transact on Pet Supplies Empire, you shall be subject to policies that are applicable to the website. By mere use of the website, you shall be contracting with Pet Supplies Empire and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require ‘we’ or ‘us’ or ‘our’ refers to owners of the site (our ABN is 98 605 443 669) and ‘You’ shall imply any natural or legal person who is using the site or has agreed to become a member of the Website by providing Registration data while signing up on the website as a Registered user.

When you use any of the services provided by Pet Supplies Empire, you will be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of use and shall be considered as part and parcel of this Terms of use. We reserve the right, at our sole discretion to change, modify, add or remove portions of these Terms of use, any time. It is your responsibility to check these Terms of use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of use, we grant you a personal, non-exclusive, non-transferrable, limited privilege to enter and use the Site.

The headings used below are used for convenience only and will not limit or impact the terms set out. If at any point we do no exercise or enforce one of the below terms, that does not constitute a waiver of that term.

  1. MEMBERSHIP ELIGIBILITY

Use of the Pet Supplies Empire Website is available only to persons who can form legally binding contracts under Australian governing laws. If you are a minor i.e. under the age of 18 years, you shall not use Pet Supplies Empire and shall not transact or use Pet Supplies Empire website. As a minor if you wish to use or transact on Pet Supplies Empire, such use or transaction may be made by your legal guardian or parents. Pet Supplies Empire reserves the right to terminate your membership and refuse to provide you with access to Pet Supplies Empire if it is brought to our notice or if it is discovered that You are under the age of 18 years.

  1. YOUR ACCOUNT AND REGISTRATION OBLIGATIONS

If you use Pet Supplies Empire, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that Pet Supplies Empire has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, Pet Supplies Empire has the right to indefinitely suspend or terminate or block access of your membership and refuse to provide you with access to the Website.

  1. FUNCTIONALITY, ACCESS & USE

We don’t guarantee error-free or seamless website free from viruses or other harmful and malicious aspects. This also applies to emails we send out. We do not provide any guarantee over the information contained in this website. We do not accept any liability to the fullest extent. You accept that the information may contain inaccuracies. It is your responsibility to ensure that any products meet your requirements.

While we attempt to provide information as accurately as possible, we cannot guarantee and we do not warrant that information such as product descriptions or images are accurate, complete or error-free.

We have the right to suspend/terminate/refuse customer access for any reasons including but not limited to suspicion of inaccurate/malicious information being provided or other inappropriate behavior.

Any unauthorized use or activity with this website may be rise to damages a/or be a criminal offence for which you will be prosecuted to the fullest extent of the law.

It is our current policy to not ship products to destinations outside of Australia.

We may change our prices or terms at any time and we are not liable to you or any third party for any such change.

  1. ELECTRONIC COMMUNICATION

When You use the Website or send emails or other data, information or communication to Pet Supplies Empire, You agree and understand that You are communicating with Pet Supplies Empire through electronic records and You consent to receive communications via electronic records from Pet Supplies Empire periodically and as and when required. Pet Supplies Empire may communicate with you by email or by such other mode of communication, electronic or otherwise.

  1. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Users may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pet Supplies Empire reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Pet Supplies Empire a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pet Supplies Empire and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Pet Supplies Empire for all claims resulting from content you supply. Pet Supplies Empire has the right but not the obligation to monitor and edit or remove any activity or content. Pet Supplies Empire takes no responsibility and assumes no liability for any content posted by you or any third party.

  1. COPYRIGHT

All content included in or made available through any Pet Supplies Empire Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Pet Supplies Empire or its content suppliers and protected by Australia and international copyright laws. The compilation of all content included in or made available through any Pet Supplies Empire Service is the exclusive property of Pet Supplies Empire and protected by Australia and international copyright laws and can’t be copied or used without our express written consent.

  1. PRIVACY

We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. Please review our Privacy & Security Policy at http://petsuppliesempire.com.au/privacy-security-policy/, which also governs your use of Pet Supplies Empire Services, to understand our practices. By continuing to use the website, you consent to our privacy policy.

  1. TYPOGRAPHICAL ERRORS

If there is any error in pricing or other product information, we reserve right to refuse or cancel orders, regardless of whether the order has been confirmed or credit card charged.

  1. DELIVERY INFORMATION ERRORS & RE-DELIVERIES

We will not cover costs associated with incorrect delivery information being provided, or goods needing to be re-delivered for any reason.

It is the customer’s responsibility to provide accurate delivery information. If incorrect information is provided, please call us immediately rather than email as the email may not be seen in time before the goods are dispatched.

  1. LINKS

We have links to other third party sites. This does not imply our endorsement or guarantee of those sites. We are not liable for anything with regard to those sites. You may not create a link to our site without our prior written consent.

  1. THIRD PARTY INFORMATION

We make available such information to you for practical purposes. Any reliance is at your own risk. While we attempt to provide information as accurately as possible, we cannot guarantee and we do not warrant that information such as product descriptions or images are accurate, complete or error-free.

  1. SEVERABILITY

If a provision under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. LAW & JURISDICTION

A contract under these terms and conditions shall be governed by and construed in accordance with law of NSW and Australia – whichever is applicable to the specific matter or item under question.

Any disputes relating to a contract under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of NSW and Australia – whichever is applicable to the specific matter or item under question. You agree to that by accessing this site.

It is your responsibility to ensure that your use of this website complies with any local laws applicable to you including but not limited to local taxes or other costs or reporting responsibilities applicable to you

14 AUTO-SHIP

We reserve our right to cancel auto-ship orders at any time for any reason including if the pricing has been updated since the initial order.

15 PRICE MATCH POLICY

We expressly reserve the right to refrain from price matching where this would result in a sale below cost price (including postage). All price matches are at our sole discretion. We reserve the right to limit the quantity of products available for price-matching at our discretion.

All Rufus & Coco products are excluded from the price matching offering.

16 OUR DETAILS

You can contact us via email at customer@petsuppliesempire.com.au or by telephone on 1300 708 608.

17  SHIPPING POLICY INFORMATION

Our Free Shipping policy for orders over $99 applies to over 5000 postcodes within Australia and also depends on the type and weight of item to be shipped. The good news is that it covers all metro areas and most regional centres. When the postcode you want your item shipped to lies out of range or the product is too bulky or heavy for a courier the cost of the consignment will depend on the postcode that the item is going to and the weight of the item.

We always endeavour to keep the costs of shipping down, so we can pass these savings onto our customers.

In-stock items ordered before 12pm weekdays will be shipped on the same day. Orders after 12pm weekdays will be dispatched within 24 hours. Orders made on the weekend will be shipped on Monday excluding public holidays