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Shipping Policy Information

Our Free Shipping policy for orders over $49 applies to over 5000 postcodes within Australia and also depends on the type and weight of item to be shipped. The good news is that it covers all metro areas and most regional centres. When the postcode you want your item shipped to lies out of range AND the product is too bulky or heavy for a courier, the cost of the shipping will depend on the postcode that the item is going to and the weight of the item.

We always endeavour to keep the costs of shipping down, so we can pass these savings onto our customers.

We also always aim to ship goods as quickly as possible. Our shipping target timeframes are as follows*:

  • In-stock items ordered before 12pm weekdays will be shipped on the same day.
  • Orders after 12pm weekdays will be dispatched within 24 hours.
  • Orders made on the weekend will be shipped on Monday excluding public holidays.

Please note that while we rarely miss these targets, and we are reviewed well by our customers on our shipping speed, these targets are not guarantees. Sometimes events outside our control can cause minor disruptions but these are very rare!

*Due to COVID, courier delivery times are delayed, although this is out of our control, please be aware and try to allow more time by ordering in advance, please allow up to 5-12 days for a Victorian order, and 10-20 days for SA, WA order. NSW and QLD orders are 1 or 2 days behind usual timeframes.