Privacy policy

Privacy Policy
Last updated: 21 July 2025

At Pet Supplies Empire, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

We’re a small, Australian-based online business dedicated to helping pet owners across the country. As part of delivering our products and services, we may collect and handle personal information from our customers.

2. What We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number and delivery address

  • Order and payment information (processed securely through payment gateways)

  • Details about your pets (e.g. pet type)

  • Your marketing preferences and communication history

  • Device and browsing data (such as IP address, browser type and site usage)

We collect this information when you:

  • Place an order

  • Contact us

  • Sign up for marketing emails

  • Browse our website using cookies or tracking tools

3. Why We Collect It

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send updates and offers (if you’ve opted in)

  • Improve your experience on our website

  • Meet our legal and security obligations

You can unsubscribe from marketing at any time.

4. Who We Share It With

We do not sell your personal information.

We may share your data with trusted third parties who help us run our store and services. This may include:

  • Payment processors

  • Delivery providers

  • Email and marketing platforms

  • IT or website hosting providers

Some of these providers may be located outside Australia. We take reasonable steps to ensure they handle your data safely and in accordance with Australian standards.

5. How We Keep It Secure

We use secure systems and processes to protect your personal information. This includes encrypted payments, secure servers and limited internal access.

While we do everything we can, no method of online transmission is 100% secure. Please take steps on your end to protect your account and data.

6. Cookies and Tracking

We use cookies to personalise your experience, remember your preferences and understand how visitors use our website.

You can adjust your browser settings to block or delete cookies. However, this may affect site functionality.

7. Access and Corrections

You have the right to access or correct your personal information.

If you believe any details we hold are incorrect or out of date, please contact us at customer@petsuppliesempire.com.au.

8. Marketing and Your Rights

We may send you emails or updates if you’ve subscribed or made a purchase with us. You can unsubscribe at any time via the link in our emails or by emailing us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Questions or Complaints

If you have any concerns or would like to make a complaint, please contact us:

Email: customer@petsuppliesempire.com.au
Address: 190 Kingsgrove Rd, Kingsgrove NSW 2208
(Note: This is a warehouse-only location)

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.